Privacy Policy

Last updated: November 16, 2025

1. Introduction

Welcome to LovelyBots ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Create scripts or videos
  • Upload custom avatars
  • Contact us for support
  • Subscribe to our services

This information may include:

  • Name and email address (via Google OAuth)
  • Profile picture (via Google OAuth)
  • Payment information (processed securely by Stripe)
  • Scripts and content you create
  • Custom avatar images you upload
  • Communication preferences

2.2 Information Automatically Collected

When you access our Service, we automatically collect certain information, including:

  • Log data (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Device information (device type, unique device identifiers)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services:

  • Google OAuth: Basic profile information (name, email, profile picture)
  • Stripe: Payment and billing information
  • Analytics Services: Usage statistics and performance data

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process your video generation requests
  • Manage your account and subscription
  • Process payments and prevent fraud
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Improve and personalize your experience
  • Monitor and analyze usage and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

  • HeyGen: Video generation and avatar rendering
  • ElevenLabs: Voice synthesis and audio generation
  • OpenAI: AI-powered script improvement and hook generation
  • Stripe: Payment processing
  • Google Cloud/AWS: Cloud hosting and storage
  • Firebase: Video storage and delivery

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Account information: Retained while your account is active and for a reasonable period after deletion
  • Generated videos: Retained according to your subscription plan and storage limits
  • Scripts: Retained while your account is active or until you delete them
  • Payment records: Retained as required by law and for accounting purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure payment processing through Stripe
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing of your personal information
  • Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at sales@lovelybots.ai

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your preferences and settings

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of every website you visit.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

  • Performance of a contract with you
  • Legitimate interests in operating and improving our Service
  • Compliance with legal obligations
  • Your consent (which you may withdraw at any time)

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: sales@lovelybots.ai